MaxRemind

How Maximus EHR Cut Charting Time in Half and Pushed Clean Claims to 98% at Lakeside Family Primary Care

Practice Name:

Lakeside Family Primary Care

Location:

Ohio, USA

Specialty:

Primary Care / Family Medicine

Solution Used:

Maximus EHR

Challenge

Lakeside Family Primary Care, a five-provider family medicine practice in Ohio, was running on a decade-old EHR that couldn’t keep pace with its patient volume. Rigid, non-specialty templates pushed providers into free-texting most of every note, and physicians were routinely finishing charts 2-3 hours after the last patient left. The result: a documentation backlog that carried into the following week almost every Friday, and a billing team coding off incomplete notes, missing modifiers, and absent prior-authorization data. Denials climbed to 12%, average days in A/R stretched past 45, and referrals and follow-ups were tracked on sticky notes and shared spreadsheets with no reliable way to prove compliance.

Solution

To eliminate these operational hurdles, Lakeside Family Primary Care transitioned to Maximus, a cloud-based, HIPAA-compliant solution by MaxRemind. Maximus is designed for primary care practices like theirs, offering:

Primary-care-specific smart templates for the highest-volume visit types, including annual wellness, chronic disease management, and acute sick visits
Real-time claim scrubbing against payer-specific edit rules at the point of coding, catching missing modifiers and absent prior authorizations before submission
Automated eligibility and benefits verification ahead of each visit
A built-in care coordination dashboard for referrals, lab results, and chronic care management touchpoints, with audit-ready documentation

For Lakeside Family Primary Care, the switch meant more than just new software; it meant a total upgrade in how their team could document and manage care. The EHR’s point-and-click templates made it easy for providers to close notes the same day, and the connected RCM engine meant billing staff caught issues before claims ever left the building. Most importantly, the workflow for referrals and follow-ups became much smoother, improving both staff efficiency and patient care continuity.

Results

“Before Maximus, I was finishing charts at home after my kids were in bed. Now I close my notes before I leave the office, and our billing team isn’t chasing denials anymore; they’re ahead of them. It gave us our evenings back and gave the practice its revenue back.”
Practice Manager, Lakeside Family Primary Care

Since adopting Maximus, the clinic has seen:

First-pass clean claims rate rise from 88% to 98%
Denial rate drop from 12% to under 4%
Average days in A/R fall from 45+ to 27
Net collections increase 21% within two quarters of go-live
Nightly charting time drops from 2.5 hours to under 1 hour per provider
Same-day chart closure rate improves from roughly 60% to 95%
Patient throughput increases approximately 15% without adding provider hours

Conclusion

Lakeside Family Primary Care’s experience demonstrates how a specialty-ready EHR like Maximus can deliver immediate, tangible improvements to daily operations, streamlining workflows and enhancing overall efficiency. From simplifying follow-up scheduling to reducing documentation effort and ensuring responsive support, Maximus has empowered the practice to focus more on care and less on software.

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MaxRemind

How Maximus EHR Cut Charting Time in Half and Pushed Clean Claims to 98% at Lakeside Family Primary Care

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Conclusion

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How Maximus EHR Cut Charting Time in Half and Pushed Clean Claims to 98% at Lakeside Family Primary Care

Challenge

Solution

Results

Conclusion

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